Refund Policy

Last updated: September 22, 2026 · PT Stellar Digital Innovations

This Refund Policy explains how PT Stellar Digital Innovations ("Stellar", "we", "our", or "us") handles refund requests for services and digital products purchased through www.stellardigitalinnovations.com or via our official sales channels. By placing an order, you acknowledge and agree to this policy.

1. Our Commitment

Stellar is committed to fulfilling every obligation and trust entrusted to us by our clients. We strive to complete all agreed deliverables in accordance with the applicable service agreement, quotation, or purchase contract.

2. When a Refund May Apply

A refund may be considered in the following cases:

We are unable to deliver the agreed service due to force majeure or circumstances beyond our reasonable control.
We fail to fulfill material obligations stated in the written contract or quotation, and no mutually agreed alternative solution is available.
A duplicate or erroneous payment was made by the client (overpayment), subject to verification.
Other conditions expressly stated in the signed service agreement between Stellar and the client.

3. Non-Refundable Situations

Unless otherwise agreed in writing, refunds are generally not available when:

Work has already been substantially completed according to the agreed scope.
The client changes requirements after approval of the scope, design, or milestone.
Delays are caused by the client (e.g., late feedback, delayed content, or incomplete materials).
Third-party license fees, domain registration, or hosting costs that have already been purchased on the client's behalf.
Digital products or licenses that have already been activated or delivered.

4. Refund Amount & Method

Any refund amount, method, and timeline will follow the provisions stated in the applicable contract or mutual written agreement. Where no specific clause exists, Stellar will determine a fair amount based on work already performed and costs already incurred. Approved refunds are typically returned to the original payment method (bank transfer to the client's nominated account, or via the payment channel used). Processing may take 7–14 business days after approval, depending on the bank or payment provider.

5. How to Request a Refund

To request a refund, please contact us with:

Order ID / invoice number
Full name and company name (if applicable)
Payment proof
Reason for the refund request

We will review your request and respond within a reasonable timeframe, normally within 5 business days.

6. Related Policies

This Refund Policy should be read together with:

7. Contact Us

For refund inquiries, please contact:

Company: PT Stellar Digital Innovations
Email: [email protected]
WhatsApp: +62 899-9999-5593
Address: Jagakarsa, South Jakarta, DKI Jakarta 12640, Indonesia